Privacy & Security
Hello Charlie Website Privacy Statement
Information collected through the Website may be collected by any member of Hello Charlie (referred to as "we", "us", "our") in accordance with this Website Privacy Statement. Hello Charlie treats personal data with respect and integrity. Respect and integrity form part of our core values, which are the foundation for the conduct of our business. This Website Privacy Statement explains how personal data will be treated as you access and interact with this Website.
We will post any changes to this Website Privacy Statement on the Website, so we encourage you to check this Website Privacy Statement from time to time. Any personal data collected under this current Website Privacy Statement will be handled in accordance with this Website Privacy Statement. After the changes take effect, all new personal data collected, if any, will be subject to the revised Website Privacy Statement.
In addition to the provisions of this Website Privacy Statement, there may also be specific and additional privacy and data protection provisions that apply to certain sections of this Website, or that apply to you if you are an employee, agent, contractor, or are otherwise employed by a member of Hello Charlie. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Website Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.
Personal Information We Collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- "Log files" track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Website.
Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal email address), email address, and phone number. We refer to this information as "Order Information." Our secure server does not keep a record of your card details.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our checkout, subscription or contact forms, we encrypt that information using secure socket layer technology (SSL). When we transfer and receive this sensitive personal information, we redirect you to a secure server and use SSL to encrypt all sensitive information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If we have trouble processing your order, we will contact you using the information that you provided. This information is only used for delivery and billing purposes and to fulfil your order.
We may also use your personal details to let you know of any specials and new products where you have opted to receive our newsletter. If you do not want to receive this information, simply click the 'unsubscribe' link on the email, and you will be immediately removed from our mailing list.
If ever you want to us to add to your order or make a refund to your credit card, we will ask you again for your credit card information. Please feel free to call us back if you don't want to give us your card details when we call you. We never sell or share our customer's personal information, nor do we sell or share our customer's email addresses.
How do we use your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- Alert you if a product has been left in your cart; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. If you would like access to your personal information stored in Shopify or for this information to be deleted, email us at email@example.com with your full name and email address with the details of your request.
With your permission, order information is also passed to our third-party services email provider Klaviyo to assist us in tracking campaigns and providing our customers with offers, discounts and incentives.
Our Website also uses third-party providers through website apps and integration to streamline shipping, website backups, email subscriptions, provide customer discounts and incentives, pre-order information and help us to market our products.
Our website uses the following apps and services:
- Shippit: https://www.shippit.com/privacy/
- Instock Notify: https://instocknotify.com/Home/Privacy
- Reamaze LiveChat & Helpdesk: https://www.reamaze.com/privacy
- Stamped.io Reviews: https://www.stamped.io/privacy
- Klaivyo: https://www.klaviyo.com/privacy
If you would like to have your data removed from one our third-party suppliers please email firstname.lastname@example.org with your full name and email address with the details of your request.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Sharing anonymous information
We may also collect anonymous information that provides information on how our visitors use our website. We also use Google Analytics to help us understand how our customers use the Website, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Google's use of the DoubleClick cookie enables it and its partners to serve ads to you based on your visit to our Website and/or other websites on the Internet. We may use the following services: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting. Google Analytics collects data about your traffic via Google advertising cookies and anonymous identifiers.
With our permission, Google may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to transmit information, optimization, and displaying ads based on you using our Website.
Facebook is able to connect the data to your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy found under: https://www.facebook.com/about/privacy/.
You may opt out of the use of the DoubleClick cookie for interest-based advertising, and opt out of the use of other Google services by visiting Ads Settings (http://www.google.com/ads/preferences/). Also, see https://tools.google.com/dlpage/gaoptout. How Google uses data when you use their partners' sites or apps: http://www.google.com/policies/privacy/partners.
You may opt out of the collection and use of information for ad targeting or the transfer of such data for such purposes by Facebook at: https://www.facebook.com/ads/website_custom_audiences/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Website's data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia, Canada and the United States.
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail at 4/30-31 The Concord, Bundoora, Vic, 3083.
Why Did You Receive An Email From Us?
If you received an email sent by us, it is because our records indicate that you have expressly shared this address for the purpose of receiving information from us ("opt-in").
You may also receive transactional emails from us. These include, but are not limited to, order confirmation emails, shipping information, and account emails.
How Can You Stop Receiving Email From Us?
Each marketing email that we send contains unsubscribe link that will allow you stop receiving an email from us. If you do not wish to receive further mailings, simply click on the unsubscribe link provided in the email. You will be immediately removed from our mailing list.
You cannot unsubscribe from transactional emails, as these contain important information about your orders and account with Hello Charlie.
Collection And Use Of Your Information
Hello Charlie uses permission-based email marketing service. Our customers can opt-in to receive information and marketing communication emails from us.
When our customers opt-in to receive our communication messages, we collect personally identifiable information from you that includes your email address and name.
We will never sell, share, or rent individual personal information with any external parties without your advance written permission or unless ordered by a court of law. Information submitted to us is only available to our employees managing this information for the purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services related to our communications with you.
How Do We Protect Your Privacy And The Security Of Your Information?
We use the latest and generally approved security measures to protect against the loss, misuse and alteration of information collected from you.
Your data is protected under the privacy laws of Australia.
Use Of Web Beacons
When you receive an email sent by us, the email may include a so-called web beacon to measure marketing effectiveness. When you click on a link provided in the email, we may record that response so that we can better serve you in the future by customising our offerings.
Changes In Our Practices
Ethman Enterprises Pty Ltd Trading as Hello Charlie
4/30-31 The Concord, Bundoora, Vic 3083
Information was last reviewed and updated on 12 September 2021.