Free for eligible metro orders over $129.
Hello Charlie shipping policy
Clear delivery options, before you check out.
We ship across Australia using Australia Post and trusted courier partners. Rates depend on your delivery zone, parcel size and the products in your cart. The final options and charges shown at checkout are the most accurate for your order.
At a glance
- Most in-stock orders are dispatched within 1–3 business days.
- Tracking is sent after your parcel has been dispatched.
- Metro standard shipping is free on eligible orders over $129.
- Bulky, remote and third-party fulfilled items may have different charges.
Checkout is the final source for your order
Free-shipping eligibility and available services are calculated from the delivery postcode, eligible cart value, parcel weight, dimensions and product fulfilment location. Some bulky or separately fulfilled items may be excluded.
Shipping rates
Australia-wide delivery rates.
These are our standard published rates. Your checkout may show a different or additional charge where an order is bulky, remote, split between warehouses or otherwise outside the standard parcel conditions.
$16.95 for eligible orders over $169. Express applies to lightweight parcels under 3 kg.
Free for eligible regional orders over $299.
Free for eligible remote orders over $299.
Large cartons, bulk nappies, wipes, furniture and other bulky products can require
an extra freight charge. Where checkout cannot calculate the final amount, we will
discuss the additional charge before proceeding.
From order to delivery
What happens after checkout.
Order received
Your confirmation email means the order has entered our system.
Picking and packing
Most in-stock orders are prepared for dispatch within 1–3 business days.
Carrier collection
Australia Post or another courier collects the parcel from the relevant warehouse.
Tracking sent
Tracking details are emailed after dispatch so you can follow the delivery.
Estimated transit times
After your order has been dispatched.
These estimates begin after carrier collection and do not include our order processing time. Weather, peak periods, carrier disruptions and remote routes can extend delivery.
Melbourne metro1–2 business days
Other Victorian areas1–4 business days
Sydney, Adelaide and Tasmania1–4 business days
Other capital cities5–6 business days
Regional and remote areas5–8 business days
Delivery estimates are guides rather than guaranteed arrival dates.
Shipping zones
How metro, regional and remote areas are grouped.
Expand your state to view the postcode ranges currently used on this policy. Checkout remains the final source for the service and rate available to a particular address.
New South Wales
Metro: 1000–2263, 2500–2530, 2555–2574, 2740–2786, 2890.
Regional: 0200–0299, 2264–2371, 2373–2459, 2491–2499, 2531–2554, 2575–2647, 2649–2717, 2720–2730, 2787–2879, 2881–2889, 2891–2898, 2900–2999.
Victoria
Metro: 3000–3220, 3335–3341, 3425–3443, 3750–3811, 3910–3920, 3926–3944, 3972–3978, 3980–3983, 8000–8999.
Regional: 2648, 2715, 2717–2719, 2731–2739, 3221–3334, 3342–3424, 3444–3749, 3812–3909, 3921–3925, 3945–3971, 3979, 3984–3999.
Queensland
Metro: 2485, 4000–4299, 4500–4549, 4900–4999, 9000–9299, 9400–9596, 9700–9799.
Regional: 2372, 2460–2484, 2486–2490, 4300–4449, 4550–4699, 9597–9599, 9880–9919.
Remote: 4450–4499, 4700–4899, 9920–9999.
South Australia
Metro: 5000–5199, 5800–5999.
Regional: 2880, 5200–5749.
Western Australia
Metro: 6000–6214, 6800–6999.
Regional: 6215–6699.
Remote: 6700–6797.
Tasmania
Standard Tasmania zone: 7000–7150, 7155–7999.
Northern Territory
Standard NT services are currently unavailable under the published zone table. Where checkout offers a service for your address, the displayed checkout option and charge will apply.
Prefer to collect?
Click & Collect is available from Ferntree Gully.
Once you receive the Ready for Pickup notification, your order can be collected from the dedicated on-site pickup shed at the front of our warehouse, 24 hours a day and seven days a week.
Hello Charlie warehouse
Unit 1, 18 Amay Crescent
Ferntree Gully VIC 3156
Warehouse staffed hours are usually 10:30 am–2:30 pm on Monday, Tuesday, Thursday and Friday. Pickup is not limited to staffed hours.
Shipping FAQ
Common delivery questions.
The details below cover authority to leave, tracking, delivery problems, insurance and split parcels.
What happens if no one is home?
Orders are generally sent with authority to leave where the carrier considers there is a safe place. If a safe drop is not possible, the carrier may card the delivery, redirect it to a collection point or arrange another delivery process, depending on the service used.
When will I receive tracking?
Tracking is sent after the parcel has been dispatched and scanned into the carrier network. An order confirmation is not a dispatch notification.
Why did my order arrive in more than one parcel?
An order may be split because of parcel size, available stock, bulky products or third-party fulfilment. Separate parcels can have different tracking numbers and may arrive on different days.
Can I request transit insurance?
Standard freight and handling charges do not include optional additional transit insurance. Contact us before dispatch if you would like us to check whether extra carrier cover can be arranged and what it will cost.
What if tracking shows delivered but I cannot find the parcel?
Check entrances, safe places, building reception and with other household members or neighbours. Then review the carrier's delivery photo or tracking details if available. If it is still missing, contact us promptly with the order number so the delivery can be investigated.
What if my parcel is delayed, lost or damaged?
Contact us with your order number, tracking details and photographs where relevant. We will review the shipment and work with the carrier on the next appropriate step. Nothing in this policy limits rights that cannot be excluded under the Australian Consumer Law.
Can shipping charges change?
Yes. Carrier pricing, fuel charges, product dimensions and delivery-zone classifications can change. The rate and service displayed at checkout are the final available options for that order unless an exceptional bulky freight adjustment needs to be discussed before dispatch.
Haven’t received your parcel?
Email info@hellocharlie.com.au or call 1300 725 876 with your order number and tracking details. We will review the shipment and help work through the next step.