Click & Collect Service at Hello Charlie
Hello Charlie operates as a dedicated online store, offering a carefully curated range of eco-friendly baby and family products. While we don’t have a traditional retail shopfront, we’re pleased to offer a convenient Click & Collect service for customers who prefer to pick up their orders directly.
Please Note:
- Our warehouse is set up for product browsing , but not onsite purchases.
- Payment must be completed online prior to collection.
How Click & Collect Works
- Shop Online: Visit www.hellocharlie.com.au to explore our wide range of eco-conscious products and place your order.
- Select “Pickup” Option: During checkout, choose Pickup as your delivery method.
- Orders placed by 10 am are available for same business day collection.
- Orders placed after 10 am will be ready for collection on the next business day.
- Collect Your Order: Once your order is ready, we will send “Ready for Pick Up” notification, and you can visit our warehouse during the designated collection hours.
Pickup Location & Hours
- Location: 3/34 Redland Drive, Vermont VIC 3133.
- Parking: Please feel free to park your car in front of the roller door of our warehouse. Our friendly team will assist you upon arrival.
- Hours: Monday - Friday, between 9:00 am and 3:00 pm.
- Closed Days: Weekends and Public Holidays. Updates on holiday hours will be shared on our website.
What Happens if You Can’t Pick Up Your Order?
- Holding Period: Orders will be held for up to 30 days.
- Uncollected Orders: After 30 days, unclaimed items will be returned to stock, and a store credit will be issued (minus a $10 handling and restocking fee).