Terms & Conditions

Website Terms of Use

This website, located at www.hellocharlie.com.au, is owned and operated by Ecota Pty Ltd ATF Ecota Investment Trust (ABN 12517985418). By continuing to access or use this website, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions, as well as our Privacy Policy. If you do not agree with any of these terms, please discontinue using this website.

The terms ‘The Trustee for Ecota Investment Trust,’ ‘us,’ ‘our,’ or ‘we’ refer to the owner of the website. The terms ‘you’ and ‘your’ refer to anyone using or accessing this website.

All material on this website is © 2023 Hello Charlie and/or other copyright owners.

Hello Charlie Brand

Hello Charlie is wholly Australian-owned. This website may feature information about products and services that are available both within Australia and internationally. You should verify product or service availability in your region before purchase. Any prizes, gifts, giveaways, and services are offered solely to consumers in Australia.

Your access to and use of the website is subject to these terms and conditions without alteration. If you do not accept these terms, you must cease using the website immediately.

Disclaimer of Warranties

Except where expressly stated and to the fullest extent permitted by law, this website and the information, products, and services provided on it are made available on an “as is” and “as available” basis, without any endorsements or warranties, whether express or implied.

All comments and statements on this website and related social media platforms represent Hello Charlie’s personal opinions only. They are not intended as medical or legal advice. Always seek professional medical advice from a qualified practitioner before starting any new diet, health regimen, or using any products—particularly if you are pregnant or have allergies.

While every effort is made to accurately list product ingredients, as well as vegan or gluten-free status, this information cannot be guaranteed. Please confirm all ingredient details directly with the manufacturer. Similarly, while we attempt to ensure that product images accurately represent the items, exact matches cannot be guaranteed.

Neither we nor any third parties provide guarantees regarding the performance, accuracy, timeliness, completeness, or suitability of the information and materials found on this website for any particular purpose. You acknowledge that such information may contain errors or inaccuracies, and to the fullest extent permitted by law, we expressly exclude liability for any such errors.

Use of Material on the Website

Except as allowed by these terms, you must not use the materials on this website for purposes including, but not limited to:

1. Reproducing the material in any tangible form.
2. Distributing the material in any material form.
3. Transmitting the material through any medium to another website.
4. Framing the material on this website with external content on another site.

You must not modify or copy the layout of this website or any computer software or code contained within it.

We reserve all intellectual property rights, including copyright in the provided materials or services. Except as permitted by law, these materials are provided for personal use only and may not be resold, redistributed, stored, or retransmitted without our prior written consent.

Links to Other Websites

This website may include links to third-party websites that are not under our control. We provide these links for your convenience only. The presence of a link does not imply endorsement, and we are not responsible for the content of these linked sites.

Promotions and Offers

In the event that a promotion is unable to proceed as planned—due to factors such as computer viruses, network failures, technical issues, or unauthorized tampering—the promoter reserves the right to modify, suspend, or cancel the promotion, as allowed by relevant regulations.

From time to time, we may offer bonus products or special promotions, including but not limited to two-for-one offers or larger product sizes at standard prices. These bonus products are available only while stocks last. We cannot guarantee their ongoing availability.

For promotions involving coupon codes, the code must be entered at checkout within the stated timeframe for the discount to apply. Coupon codes cannot be applied after payment, retroactively, or beyond their advertised validity period.

Disclaimer

Product and service features, including those of goods manufactured or supplied through our business partners, may change without notice. Reference to a product or service on this website does not guarantee its availability in your area.

To the fullest extent permitted by law, we disclaim all warranties, conditions, terms, and representations not explicitly stated here, including but not limited to:

1. Accuracy, reliability, or timeliness of any information on this website or linked sites.
2. Merchantability or fitness for a particular purpose of any product or service mentioned.
3. The absence of viruses or harmful components on the website or its servers.
4. Uninterrupted or error-free operation of software on this website.
5. Correction of any errors or defects.

Limitation of Liability

Your use of the website is at your own risk. To the extent permitted by law, we and any parties involved in creating, producing, or delivering this website are not liable for any direct, indirect, incidental, consequential, or special damages or losses of business, revenue, or profits arising from your use or inability to use the website or its content, even if we have been advised of such potential damages.

Where the Trade Practices Act 1974 (Cth) or similar laws confer rights that cannot be excluded, our liability is limited, at our option, to resupplying the services or paying the cost to have them supplied again, or in the case of goods, replacing them, supplying equivalent goods, or paying to have them replaced or repaired.

Use of Information Gathered

Our Privacy Policy forms part of these terms. By using this website, you agree to the collection and use of your information as described in that policy.

Termination of Access

We may terminate your access to the website at any time without explanation or liability.

Changes to These Terms

We reserve the right to amend these terms at any time without prior notice to you.

Applicable Law and Jurisdiction

If any portion of these terms is found to be invalid, unlawful, or unenforceable, that portion will be severed without affecting the remainder. These terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of the Courts of Victoria.

Prizes, Gifts, and Giveaways

Unless otherwise stated at the time they are offered or advertised:

• We may withdraw any prizes prior to the drawing or determining of recipients, without notice and without liability.
• If we cannot supply the advertised prize, gift, or giveaway item, we may provide a similar item of equivalent value, fulfilling our obligation to the winner or recipient.
• We are not liable for any loss of profits or damages resulting from withdrawal, substitution, or changes in these offerings.

Interactive Features

If the website allows you to submit material, any submitted content becomes our sole property. We reserve the right to moderate or remove submitted material for any reason and to restrict, suspend, or terminate your access if we believe you have misused the website or breached these terms.

Right to Decline Orders

We reserve the right to decline or cancel any purchase order before dispatch. If we cancel your order, you will receive a full refund. If additional verification is needed due to fraud prevention measures and you fail to provide requested information within 7 days, your order will be cancelled and fully refunded.

You may also be interested in our Privacy & Security policies, which you can find by clicking here.