Hess Spielzeug Stacking Tower

Bought for my 1yo as was told a stacking toy would be helpful at this stage, and HC website says it is for 1+. Upon receiving it packaging clearly states manufacturer’s guideline as 2+ (for good reason - tower is quite small so top few pieces are not safe for under 2). Wrote to HC and was told this was due to an error on manufacturer’s website, and I could return (at my own cost? Wasn’t clear) for a store credit or keep for another year as i am a repeat customer and took description in good faith, and I need a stacker now, and would need to go to a different store to purchase (having already outlaid my budget for item at HC), I’m disappointed. This could have been handled better. It is a pretty item to look at, and nicely painted, but useless to us for another year. I hope the item description has been rectified.

Bought for my 1yo as was told a stacking toy would be helpful at this stage, and HC website says it is for 1+. Upon receiving it packaging clearly states manufacturer’s guideline as 2+ (for good reason - tower is quite small so top few pieces are not safe for under 2). Wrote to HC and was told this was due to an error on manufacturer’s website, and I could return (at my own cost? Wasn’t clear) for a store credit or keep for another year as i am a repeat customer and took description in good faith, and I need a stacker now, and would need to go to a different store to purchase (having already outlaid my budget for item at HC), I’m disappointed. This could have been handled better. It is a pretty item to look at, and nicely painted, but useless to us for another year. I hope the item description has been rectified.

Bought for my 1yo as was told a stacking toy would be helpful at this stage, and HC website says it is for 1+. Upon receiving it packaging clearly states manufacturer’s guideline as 2+ (for good reason - tower is quite small so top few pieces are not safe for under 2). Wrote to HC and was told this was due to an error on manufacturer’s website, and I could return (at my own cost? Wasn’t clear) for a store credit or keep for another year as i am a repeat customer and took description in good faith, and I need a stacker now, and would need to go to a different store to purchase (having already outlaid my budget for item at HC), I’m disappointed. This could have been handled better. It is a pretty item to look at, and nicely painted, but useless to us for another year. I hope the item description has been rectified.

Bought for my 1yo as was told a stacking toy would be helpful at this stage, and HC website says it is for 1+. Upon receiving it packaging clearly states manufacturer’s guideline as 2+ (for good reason - tower is quite small so top few pieces are not safe for under 2). Wrote to HC and was told this was due to an error on manufacturer’s website, and I could return (at my own cost? Wasn’t clear) for a store credit or keep for another year as i am a repeat customer and took description in good faith, and I need a stacker now, and would need to go to a different store to purchase (having already outlaid my budget for item at HC), I’m disappointed. This could have been handled better. It is a pretty item to look at, and nicely painted, but useless to us for another year. I hope the item description has been rectified.