Click & Collect

Click & Collect — Get Your Order in Just 4 Hours

Skip the wait and shop smarter. With Hello Charlie’s Click & Collect service, you can shop online, skip the queue, and pick up your order at your convenience — all within 4 hours.

How It Works (Step-by-Step)

1. Shop Online
   Browse our eco-friendly products for babies, toddlers, and families, then add your favourites to your cart.

2. Choose “Pick Up” at Checkout
   Select Pick Up when completing your purchase. Orders must be placed during our service hours for same-day collection.

3. Receive Confirmation
   You’ll get an order confirmation email with your pick-up details and unique order number. Please have this ready when you arrive.

4. Pick Up Your Order
   Head to our warehouse and our team will have your order ready for you.

Pick-Up Location

Hello Charlie
1/18 Amay Crescent
Ferntree Gully VIC 3156

Service Hours

4-Hour Pick Up available during working hours:

• Monday, Tuesday, Thursday, Friday: 11:00 AM – 3:00 PM

• Wednesday: Closed

• Weekends & Public Holidays: Closed

Orders must be placed by 11 AM for same-day pick-up.

FAQs

What items are available for 4-hour pick-up?
All items available online can be picked up within 4 hours unless otherwise stated on the product page.

Can I modify my order after placing it?
Please contact us as soon as possible. We’ll do our best to assist, but we can’t guarantee changes once an order is processed.

What do I need to bring for pick-up?
Please bring your order confirmation.

Need Help?

Have questions? We’re here to help.
Call us: 1300 725 876
Email: info@hellocharlie.com.au
LiveChat: Available on our website