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Click & Collect


Get your items in just 2 hours with our efficient click and collect service ! Shop online, skip the queue, and enjoy speedy pickup at your convenience.

How It Works (Step-by-Step Guide):

  1. Shop Online: Browse our selection of eco-friendly products for babies, toddlers, and families. Add your favorites to your cart.
  2. Choose Pick Up at Checkout: Select the "Pick Up" option when you complete your purchase. Ensure your order is placed during our pick-up service hours.
  3. Order Confirmation: You'll receive an order confirmation email with your pick-up details and a unique order number. Please have this ready when you come to collect.
  4. Pick Up Your Order: Head to our warehouse and we will get the order ready for you. 

Pick-Up Location:

Hello Charlie

U4 30-31 The Concord, Bundoora, VIC 3083

Service Hours:

2-Hour Pick Up is available during working hours:

Monday/Tuesday/Thursday/Friday : 11AM -3PM


Wedensday : Closed

Weekends: Closed

Public Holiday : Closed

Orders must be placed by 1 PM for same-day pick-up.


  • What items are available for 2-hour pick-up?
    All items available online can be picked up in 2 hours unless specified otherwise on the product page.

  • Can I modify my order after placing it?
    Please contact us immediately if you need to make changes. We'll do our best to accommodate, but we cannot guarantee changes once the order is processed.

  • What do I need to bring for pick-up?
    Big Smile :)

We are open on Monday , Tuesday , Thursday and Fridaly. Closed on Wednesday,  Weekends and public holidays. 

If you have any questions, give us a shout on 1300 725 876 or drop us a line at, or jump on to our LiveChat.

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