Hi there! So sorry to hear this. Good Riddance offer a full money back guarantee so we are more than happy to refund your purchase price. A little goes a very long way, so the we feel the purchase price does represent great value. The team at Good Riddance would love you to try the range again so if you prefer to get in touch with them directly for a replacement product as well as your refund they look forward to chatting to you. Otherwise, get in touch with us and we can sort this out for you :)
Just a note on the pump - you do need to unlock it before you use the product, so that may have been the problem.